Here we go again. Another company violating the Truth in CallerID Act because, well, it is just too simple to do and the rewards seem too great to not try. Wrong! Always wrong when you think you can get away with violating law. Listen up as I speak about this egregious calling practice. Kudos to the whistleblowers for exposing the depth of disregard for not only the law but customer experience. Let this be a lesson for all.
If you need help evaluating your compliance with calling best practices, then contact me at Rebekah@gloria-mac.com. I can help, but if you don't take my advice, I won't stick around to tell you I told you so. My rates still run lower than these fines.