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On August 1, 2017, the FTC announced they are back in the ring to fight against the delivery of unwanted calls. Exciting! So, how is the FTC fighting? They are releasing more information around the millions of consumer complaints to "boost industry efforts to stop unwanted calls before they reach consumers." Sigh…more uninformed knee jerk reaction from the federal government. This is NOT an area to boost innovation for call blocking. Do you know what you are encouraging?

Since when did the use of auto-dialers become an evil monster needing to be slayed by any and all who are willing to take up arms and charge into battle? We have bad actors taking advantage of a simple and highly effective technology to call millions of people. I ask that you stop for a moment and think about the good actors utilizing this technology. You may not be so quick to want start-ups jumping into the game of blocking calls.

As of today, at least the following industries deliver auto-dialed calls you WANT to receive – education, healthcare, utility, financial, commercial, travel to name a few. Schools rely heavily on the use of auto-dialers to inform parents of matters related to children. Utility companies deliver messages related to power outages and downed power lines. Fraud alerts from banks and credit companies help against identity theft. Pharmacies need to ensure patients pick up their prescription and use auto-dialers to inform patients. If we allow anyone to create an app that blocks autodialed calls, we are setting ourselves up for more harm to the consumers than the bad actors we deal with daily.

I'm not against putting more power and control in the hands of consumers, but I am against encouraging uninformed and inexperienced companies from building tools to deal with matters they know little about.

FTC Announcement on release of consumer complaint data.

 

 

 

Here we go again. Another company violating the Truth in CallerID Act because, well, it is just too simple to do and the rewards seem too great to not try. Wrong! Always wrong when you think you can get away with violating law. Listen up as I speak about this egregious calling practice. Kudos to the whistleblowers for exposing the depth of disregard for not only the law but customer experience. Let this be a lesson for all.

If you need help evaluating your compliance with calling best practices, then contact me at Rebekah@gloria-mac.com. I can help, but if you don't take my advice, I won't stick around to tell you I told you so. My rates still run lower than these fines.

With the FCC’s NPRM/NOI on the subject of Carrier Call Blocking, it is evident this problem cannot be solved unless the industries delivering calls step up and be a part of the solution. Comments have been submitted so listen to hear what was said.

As always, I am thrilled to see consumer responses. Please know it is more than the FCC who reads your comments. This is a topic that affects everyone in every industry, therefore many ears heard and many hearts care to stop this problem.

Here we go again! Another company abusing the use of this wonderful technology we call “robocall”. I stand with the FCC on slamming this individual with the record breaking fine of $120 million. Yes, you read that right. The amazing part, this fine was only based on 80,000 of the over 90 million calls he delivered. Ummm…if he actually had the money we could clean up our nation’s debt, but I digress.

Issue at hand is that he did not follow the Truth in CallerID Act. Basiscally, the number shown on the caller ID was not a valid number. BOOM – you have a violation and now multiply that by potentially $90million. Not good.

Following these many rules from federal to state is possible. You may say to yourself you would never deliver that many calls, so no need to worry. That would be detrimentally wrong. If you are delivering calls via an autodialer, you must follow the rules. Here’s where I can help! Contact me to find out how I can help your company navigate these treacherous waters.

Lesson to be learned here, folks. Please pay attention.

Laws in play:

Telephone Consumer Protection Act (TCPA)

S. 30 — 111th Congress: Truth in Caller ID Act of 2009

 

 

Who’s calling now? That number doesn’t ring a bell. Hold the phone. You could be a potential victim of the growing “one-ring” cell phone scam. If you receive a call from these area codes, do not call back! 268, 284, 473, 664, 649, 767, 809, 829, 849 and 876